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Our clients inspire and motivate us every day.

By the numbers

Services Provided (%)

  • Consumer Protection
  • Housing
  • Elder Abuse
  • Simple Wills
  • AHCD/DPOA
  • Other Services
0
Clients served last year

Client Location

  • Total Clients (2018)

Client Stories

We deeply appreciate the clients who share their time and stories with us.  We work every day to make sure that seniors are housed, safe from financial and physical harm, and free from debt.  We also provide Advance Health Care Directives and Durable Power of Attorneys for clients, which help them to plan for a secure and conflict-free future.

*Names have been changed to protect client privacy.

Mary: Home Security Contract Forgery

In September 2019, we received a call from Mary, who was trying to end her home security system contract. However, the company told her that she had signed a three-year extension. The problem was that she had never signed an extension. The contract they provided had only her initials, which did not look at all like her handwriting. Mary also was very specific that she did not want to continue the services. After we intervened and wrote a letter to the company, they honored her original contract and allowed her to cancel her service.

Lisa: Ending a Cycle of Abuse

Lisa is an 86-year-old senior whose mentally ill daughter was verbally abusing and threatening her and her other daughter, who has developmental disabilities.  Her daughter had been arrested in southern California, and we were able to help the client arrange to have her daughter served with a restraining order while in custody.  We also enrolled the client in the Elder Abuse Prevention Project, and connected her with an advocate from STAND! For Families Free of Violence to be an emotional support for her during the hearing.  The restraining order was granted and the client was very grateful to be protected.

Amir: Overcoming Consequences of Stolen Identity

Amir was a victim of identity theft.  His son had used his personal information to take out a loan for $30,000 in his name.  The bank refused to believe his explanation for the loan, and filed a collections lawsuit against him.  Amir sought out our services, and we agreed to defend him.  Because of our advocacy, the bank agreed to dismiss the case.

Joy: Moving Without Consequences

Joy, a 74-year-old, low-income senior with disabilities, needed to move to a new place that better met her needs.  However, her landlord did not want her to break her lease without paying a penalty of over $1500.  Luckily, she called CCSLS, and we were able to help her with a reasonable accommodation request.  Joy was able to move into her new home without paying the expensive penalty.

Thomas: From Fighting for Our Country to Fighting Eviction

Thomas is a veteran with substantial physical disabilities, who is largely homebound.  He was living in low-income housing that was only barely livable.  Thomas contacted us when he was served with an eviction notice.  CCSLS helped him to make a reasonable accommodation request based on his disability so he could have more time to find a new place.   We also helped him to retain his Section 8 voucher.  In the end, Thomas found a new place to live and the eviction was dismissed.

Jane: Creating Critical Documents at Her Bedside

Jane is a 97-year-old woman living in an assisted living facility.  She is unable to get out of bed, but still wanted to create a Durable Power of Attorney and an Advance Health Care Directive.  An attorney from CCSLS went to her bedside to create the documents on two different days, as it was too taxing to complete both in the same day.  Our attorney sent all of the copies of the documents to the appropriate people, since Jane was unable to do so herself.  She now has these important documents in place and sent to the people who need them.

Quotes from Clients

Each question, each page, each step, I was given clear information and invited to ask for more info as needed. I was not hurried. I was shown kindness and respect. I am deeply grateful. You made a difficult task gentle, dare I say, pleasant.

Very professional, knowledgeable, courteous people who helped explain things I didn’t comprehend.

I know beyond a shadow of a doubt, as surely as I know I need oxygen, that everything possible was done to help us. God bless you all.

The attorney explained all my rights… her [knowledge], support, listening skills, empathy and quick response helped my situation. She helped me prepare and focus on the important points when I needed it.

Need help?

If you or someone you know needs legal services, please feel free to contact us. For the services we provide, check out our Legal Services page for a complete list of free services.

Contact Us

2702 Clayton Rd., Ste. 202
Concord, CA 94519
(925) 609-7900
legalhelp@ccsls.org